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Despite our continuous effort and attention to this matter there are still large number of users who experience displeasure due to other users who participate in illegal acts such as hacking which always causes much discomfort for all those who are involved. If you suspect that your account have been hacked please do not delay on reporting as the investigation process is quite complicated and time consuming and if left too long this could lead to the case not being able to be investigated due to the age of the evidence involved. Please file a report using our "Ask to GM" function located under the "Help" section from our main page. Also please make sure to explain the circumstance fully in detail and make sure to include the following information;
Your Softnyx ID (Hacked account)/Hacker's ID/Your Email address originally used to register at Softnyx/Details on items missing/Date and time of incident
Once we have all these information we will investigate the matter and if we come to the conclusion that the account have been hacked as reported all the items in relation to the matter will be replaced to your account and we will notify you of this as soon as we can.
Please make sure you always safe keep your password never visit any un-official websites download anything which boasts to give you something in return as rewards give out your personal information to others while chatting on Softnyx and always remember that the GM will NEVER ASK YOU for your personal information such as your password under any circumstances and if anyone does be wise enough to not to trust them.
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